DocHub Support

Issues, Bugs & Troubleshooting

  • uninstalling DocHub

    Even though I have deleted the DocHub account on dochub.com and removed access of the app from within Chrome, ...

    1 Agent Answer 1 Community Answer Feb 21, 2019 12:14PM CST
  • I cant download or print a document

    Is the system down? I can't seem to download or print to a pdf?

    1 Agent Answer 0 Community Answers Jan 10, 2019 01:22PM CST
  • docs not sending

    I've tried to send multiple emails for signatures, and they are not being received by the signer. We have...

    2 Agent Answers 0 Community Answers Jan 02, 2019 01:05PM CST
  • ESign documents not sending

    I have used DocHub for a year or longer and have never had any trouble sending documents for signature. We lo...

    2 Agent Answers 0 Community Answers Dec 27, 2018 11:29AM CST
  • Bug

    Regular and recurring issue: files stop loading at 30% and then give an error. How to fix that please ?

    1 Agent Answer 0 Community Answers Dec 13, 2018 04:18AM CST
  • Error server capacity

    I can't download my file? It keeps saying error: server at capacity. Please retry. what should I do?

    0 Community Answers Dec 13, 2018 04:10AM CST
  • No Email Notification Received

    Someone emailed me a document to sign but I never received the email. I went to the DocHub website. I see the ...

    1 Agent Answer 0 Community Answers Nov 16, 2018 10:20AM CST
  • Can't save edited pdf

    Here is the error that pops: There was an error! The API developer key is invalid. Please advise. Th...

    2 Agent Answers 0 Community Answers Oct 22, 2018 09:21PM CDT
  • Change Email Error

    I cant change my email

    1 Agent Answer 0 Community Answers Sep 19, 2018 03:42PM CDT
  • blank page when logged in

    I was working on a document wednesday and went back to work on it last night but am not able to view it, i jus...

    2 Agent Answers 0 Community Answers Jun 28, 2018 02:32PM CDT
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