DocHub Support

Issues, Bugs & Troubleshooting

  • No Email Notification Received

    Someone emailed me a document to sign but I never received the email. I went to the DocHub website. I see the ...

    1 Agent Answer 0 Community Answers Nov 16, 2018 10:20AM CST
  • Can't save edited pdf

    Here is the error that pops: There was an error! The API developer key is invalid. Please advise. Th...

    2 Agent Answers 0 Community Answers Oct 22, 2018 09:21PM CDT
  • Change Email Error

    I cant change my email

    1 Agent Answer 0 Community Answers Sep 19, 2018 03:42PM CDT
  • blank page when logged in

    I was working on a document wednesday and went back to work on it last night but am not able to view it, i jus...

    1 Agent Answer 0 Community Answers Jun 28, 2018 02:32PM CDT
  • Support

    Just wondering if your system is down. I cannot open a document I am trying to complete and sign. Thanks...

    1 Agent Answer 0 Community Answers Jun 04, 2018 03:01PM CDT
  • Inserting Textboxes/Highlighting

    Hello, I have this issue that is very annoying and I cannot fix it. So basically when I insert text boxes i...

    1 Agent Answer 0 Community Answers Mar 29, 2018 08:52AM CDT
  • Google Drive 3rd party app permission requests / DocHub constantly req...

    Hello, I'm an avid user of both DocHub and Google Drive and all of it's functions incorporating othe...

    0 Community Answers Mar 19, 2018 05:24PM CDT
  • cannot access dochub when viewing PDF files on google drive

    for the last two years, I was able to access dochub at the top of my PDF files in my google chrome drive. all ...

    1 Agent Answer 0 Community Answers Mar 18, 2018 03:59PM CDT
  • Page Controls-Down?

    None of the features in the Page Controls area are currently working. When I right click within that section ...

    2 Agent Answers 2 Community Answers Mar 06, 2018 10:35AM CST
  • HTTP 400

    I am getting an HTTP error every time I try to download a document. It is a HTTP 400 error.

    2 Agent Answers 2 Community Answers Jan 19, 2018 09:37AM CST
support@macroplant.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=3112