DocHub Support

Issues, Bugs & Troubleshooting

  • cannot edit pdf

    The only buttons working are the signature and magnifying ones. I cannot get a cursor to edit a PDF, nor can I...

    1 Agent Answer 6 Community Answers Aug 01, 2014 02:04PM CDT
  • PDF docs open in near microscopic view

    I've opened the PDF doc with PDFzen and it is shown so close up that I can only see 6-7 words on full scr...

    1 Agent Answer 2 Community Answers Jul 21, 2014 11:59AM CDT
  • trial and want to unsubscribe

    I AGREED to t&c by signing up for the website; where do I find a copy of those terms and conditions? If...

    2 Agent Answers 1 Community Answer Jul 12, 2014 08:33PM CDT
  • Loved it first try hate it now

    I was able to open a PDF and start annotating no problem; it was a practice run for my husband who has to fill...

    0 Community Answers Jun 27, 2014 11:37AM CDT
  • signature field in landscape orientation

    When the page is oriented as landscape, the signature field downloads as if it's in portrait orientation.

    1 Agent Answer 1 Community Answer Jun 24, 2014 09:49AM CDT
  • Signature placement incorrect when downloading

    Using Google Chrome and Macbook Pro 13", I'll place and resize a signature, but when downloading, it...

    0 Community Answers Jun 08, 2014 11:21PM CDT
  • Download error

    Using Google Chrome, I have made text and drawing and signature edits to a pdf, my PDF wont download. It shows...

    4 Agent Answers 11 Community Answers Jun 03, 2014 01:48PM CDT
  • Buttons I selected are not showing as selected

    I have just spent an hour completing a form (which I have already filled out once but I couldn't reopen i...

    1 Agent Answer 2 Community Answers Jun 02, 2014 11:24AM CDT
  • Maximum PDF File Size?

    Our PDFs are 6 mb or so. Is this too big? It has been trying to load for about 10 minutes, and I suspect that ...

    1 Agent Answer 0 Community Answers May 15, 2014 01:41PM CDT
  • lost/mixed up pages

    Hi, Over the past few days I've noticed that PDFZen has been mixing up the order of the pages in my no...

    1 Agent Answer 0 Community Answers May 14, 2014 01:25PM CDT
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