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Issues, Bugs & Troubleshooting

  • Reading existing comments

    With PDFZen, I was able to open PDF files containing comments and read the comments. It appears as though I am...

    3 Agent Answers 6 Community Answers Oct 08, 2014 01:33PM CDT
  • PDF won't load

    I'm trying to open a 5.6MB file with PDF zen and I Just get 'loading' on each page without the ...

    1 Agent Answer 0 Community Answers Sep 28, 2014 10:03AM CDT
  • Bug with zoom

    I uploaded a file to fill out and email back to a company. Upon uploading, the file was so big that only a few...

    0 Community Answers Sep 19, 2014 04:55PM CDT
  • Hebrew file names

    PDFZen is unable to open files with hebrew letters from Google Drive. I renamed such a file to "aaa"...

    1 Agent Answer 0 Community Answers Sep 17, 2014 05:22AM CDT
  • Text downloads sideways

    When I add text to my PDF, it looks fantastic... until I download the edited copy. At that point it all of the...

    0 Community Answers Sep 16, 2014 08:10PM CDT
  • highlighting vertical in document, but highlightning is horisontal in ...

    I highlighted several portions of my document but when I opened the downloaded copy, that there were long vert...

    1 Agent Answer 0 Community Answers Sep 09, 2014 04:26AM CDT
  • highlighting not accurate in download

    I highlighted several portions of my document and was disappointed to discover, when I opened the downloaded c...

    0 Community Answers Sep 07, 2014 04:07PM CDT
  • anonymous plan

    Try uploading this pdf http://ntrs.nasa.gov/archive/nasa/casi.ntrs.nasa.gov/20100026676.pdf It has some ima...

    1 Agent Answer 0 Community Answers Sep 05, 2014 07:00PM CDT
  • Saving to Google Drive

    At the moment I am unable to see changes made in pdf zen on google drive. I open them in zen from drive; make...

    4 Agent Answers 4 Community Answers Sep 04, 2014 10:33AM CDT
  • I can't tab to enter a date when filling out W-9

    I was able to enter all information, including my signature, but when trying to type the date, there was no ke...

    0 Community Answers Sep 03, 2014 03:41PM CDT
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