DocHub Support

Issues, Bugs & Troubleshooting

  • Text To Sign

    I used to be able to have Dochub send a text to a phone for that person to record a signature to keep on file....

    1 Agent Answer 0 Community Answers May 18, 2017 12:50PM CDT
  • Documents won't load

    Anyone having this issue right now? 4/24 ~4pm CST? Why now when I need to get stuff done???

    0 Community Answers Apr 24, 2017 04:11PM CDT
  • Dochub not working

    How come I open dochub I receive a "sorry... it's not you, it's us" message which prevents...

    1 Agent Answer 0 Community Answers Feb 28, 2017 01:04PM CST
  • 500 Error

    I'm trying to modify a PDF from a document I've already used on DocHub. It worked great the first ti...

    4 Agent Answers 2 Community Answers Feb 28, 2017 12:39PM CST
  • Unable to add more licences

    I'm unable to add more licences to our organisation. I keep getting the same issue of "Not Found...

    1 Agent Answer 0 Community Answers Dec 13, 2016 09:55AM CST
  • image

    every time i try and load an image to my document it acts like it loading and than nothing appears. is there s...

    1 Agent Answer 0 Community Answers Nov 16, 2016 03:48PM CST
  • Images not loading

    When I choose upload image and choose the image, it does not load the image. I have had this problem with mult...

    1 Agent Answer 0 Community Answers Nov 16, 2016 03:46PM CST
  • I cannot disable Snap to Grid

    How do I disable Snap to Grid? I have it enabled currently but my inserted text fields aren't actually l...

    1 Agent Answer 0 Community Answers Sep 26, 2016 04:32PM CDT
  • Text looks different when printed or exporting

    I am unable to use the export or printout from docHub. It is moving text down a half line randomly. Anyone kno...

    0 Community Answers Sep 08, 2016 01:50PM CDT
  • Document not loading

    I am trying to open a pdf document through the site. However, the page does not redirect. Is there something e...

    1 Agent Answer 0 Community Answers Aug 28, 2016 11:06AM CDT
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