DocHub Support

Issues, Bugs & Troubleshooting

  • Unable to add more licences

    I'm unable to add more licences to our organisation. I keep getting the same issue of "Not Found...

    1 Agent Answer 0 Community Answers Dec 13, 2016 09:55AM CST
  • image

    every time i try and load an image to my document it acts like it loading and than nothing appears. is there s...

    1 Agent Answer 0 Community Answers Nov 16, 2016 03:48PM CST
  • Images not loading

    When I choose upload image and choose the image, it does not load the image. I have had this problem with mult...

    1 Agent Answer 0 Community Answers Nov 16, 2016 03:46PM CST
  • I cannot disable Snap to Grid

    How do I disable Snap to Grid? I have it enabled currently but my inserted text fields aren't actually l...

    1 Agent Answer 0 Community Answers Sep 26, 2016 04:32PM CDT
  • Text looks different when printed or exporting

    I am unable to use the export or printout from docHub. It is moving text down a half line randomly. Anyone kno...

    0 Community Answers Sep 08, 2016 01:50PM CDT
  • Document not loading

    I am trying to open a pdf document through the site. However, the page does not redirect. Is there something e...

    1 Agent Answer 0 Community Answers Aug 28, 2016 11:06AM CDT
  • White screen when attempting to reach DocHub

    When I try to access DocHub all I get too is a white screen. I've tried different accounts, browsers, and...

    2 Agent Answers 1 Community Answer Aug 28, 2016 10:31AM CDT
  • resizing text box deletes text in box

    whenever i type in text into the text box i create and resize it, the text all dissapears except for the first...

    1 Agent Answer 0 Community Answers Aug 10, 2016 11:10AM CDT
  • Text tool problem

    I am trying to have my students use DocHub to annotate a text. When my students and I try to use the text tool...

    1 Agent Answer 0 Community Answers Aug 09, 2016 10:12AM CDT
  • need attencion with scams and people creating accouns from the new add...

    gogle crome and other apps are getthing into may apple desck computer and my movil divices and stilling my ede...

    1 Agent Answer 0 Community Answers Aug 09, 2016 12:24AM CDT
support@macroplant.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=3112