DocHub Support

Issues, Bugs & Troubleshooting

  • Frustrating wont load docs and it always has

    Document could not be imported: notFound: File not found: 0B037C3EhySj1ZzQyeG4zRmMyV29sNnNWQUIwbVJ1OXZFZHhz ...

    0 Community Answers Jan 09, 2018 07:54AM CST
  • Deleting an account fails with an error

    Deleting an account fails with "Error: function (){return(0,n.singularize)(this)}". Browser: Chro...

    1 Agent Answer 0 Community Answers Jan 04, 2018 02:10PM CST
  • Dochub truncating file name that contain a period in the name

    Dochub truncating file names from google drive that contain more than one dot. For example IF we submit a bun...

    1 Agent Answer 0 Community Answers Nov 03, 2017 08:27AM CDT
  • Download/Export

    When we click on download/export, then click Google Classroom. The next step does not come up. Also when we tr...

    1 Agent Answer 0 Community Answers Oct 26, 2017 01:05PM CDT
  • Google Classroom function

    Is anyone having trouble with students submitting assignments from dochub into google classroom?

    1 Agent Answer 0 Community Answers Oct 25, 2017 11:35AM CDT
  • Password reset

    How do I change my password? The "reset password" link is not working.

    1 Agent Answer 0 Community Answers Oct 23, 2017 10:05AM CDT
  • trouble logging in through Dropbox

    I normally log in through dropbox. I am getting a message that says it won't authenticate. I do not have ...

    2 Agent Answers 0 Community Answers Sep 30, 2017 09:10PM CDT
  • Unable to Authenticate?

    I have been using DocHub for almost two years with no issues. Now I can't login with Dropbox on ANY of my...

    1 Agent Answer 0 Community Answers Sep 30, 2017 07:05PM CDT
  • Change Default Outbound email footer

    Hello, I went to setting/email/Outbound email footer, and tried to change the email footer. I chose option c...

    1 Agent Answer 0 Community Answers Sep 25, 2017 03:21PM CDT
  • DOCHUB NO LOADING OR WORKING

    When I go to the DocHub page on google chrome, different browsers, and through the chrome app the page loads a...

    5 Agent Answers 7 Community Answers Aug 31, 2017 12:23PM CDT
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