DocHub Support

Issues, Bugs & Troubleshooting

  • Delete organization that I created

    How do I delete the organization that I created and delete account

    1 Agent Answer 0 Community Answers Jul 29, 2016 02:55PM CDT
  • printer issues

    I am not able to print from DocHub. When I click on the printer icon, it spins and nothing ever prints out. ...

    1 Agent Answer 0 Community Answers Jul 29, 2016 02:34PM CDT
  • Paid ACCT. issue - ( name: cannot be an email address )

    I am experiencing from time to time a message that can't be true as the email addresses I am adding are a...

    1 Agent Answer 0 Community Answers Jul 25, 2016 12:00PM CDT
  • Required Field Prompt Not Recognizing Mouse Drawn Signature

    I uploaded a document, created fields for the client to populate including a field for them to sign. I need th...

    1 Agent Answer 0 Community Answers Jul 21, 2016 10:28PM CDT
  • send email

    my email are being send by me,but are not being receive

    1 Agent Answer 0 Community Answers Jul 21, 2016 08:04AM CDT
  • "Create Signature..." button not working

    I am trying to create a signature with the sign tool and when I click the "Create Signature..." opti...

    1 Agent Answer 0 Community Answers Jun 24, 2016 11:04AM CDT
  • Internal Server Error

    I am getting an internal server error when trying to send a sign request from my template. Is this service un...

    1 Agent Answer 0 Community Answers Jun 13, 2016 01:04PM CDT
  • DOCUMENTS/WEBPAGE NOT LOADING

    I am unable to get a document from my email to open with Dochub. When I try to visit the page on the web, I ge...

    1 Agent Answer 0 Community Answers Jun 13, 2016 10:10AM CDT
  • Unprocessable Entity

    When I'm trying to duplicate a template, it is telling me that I can't because of an "Unprocess...

    1 Agent Answer 0 Community Answers Jun 09, 2016 04:36PM CDT
  • Unable to add recipient email

    I am using paid account. Please tell me why I am unable to add email of the recipient? Thanks

    1 Agent Answer 0 Community Answers Jun 08, 2016 11:38PM CDT
support@macroplant.com
http://assets3.desk.com/
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desk
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about
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/customer/en/portal/articles/autocomplete?b_id=3112