DocHub Support

Issues, Bugs & Troubleshooting

  • Internal Server Error

    I am getting an internal server error when trying to send a sign request from my template. Is this service un...

    1 Agent Answer 0 Community Answers Jun 13, 2016 01:04PM CDT
  • DOCUMENTS/WEBPAGE NOT LOADING

    I am unable to get a document from my email to open with Dochub. When I try to visit the page on the web, I ge...

    1 Agent Answer 0 Community Answers Jun 13, 2016 10:10AM CDT
  • Unprocessable Entity

    When I'm trying to duplicate a template, it is telling me that I can't because of an "Unprocess...

    1 Agent Answer 0 Community Answers Jun 09, 2016 04:36PM CDT
  • Unable to add recipient email

    I am using paid account. Please tell me why I am unable to add email of the recipient? Thanks

    1 Agent Answer 0 Community Answers Jun 08, 2016 11:38PM CDT
  • Check box field appears to be ticked on the screen but not on the prin...

    When I fill out a form, all of the checkboxes are ticked on the screen but when I try to print, the print prev...

    0 Community Answers Jun 08, 2016 09:50PM CDT
  • Fax option

    how do I fax this document?? There is no sent option, only copy and destroy

    1 Agent Answer 0 Community Answers Jun 05, 2016 02:52PM CDT
  • Quantity of emails

    I am a new user of DocHub and was unaware that only 3 emails could be sent per day. I sent 3 emails yesterday ...

    1 Agent Answer 0 Community Answers Jun 05, 2016 05:26AM CDT
  • Can't upload a signature image

    Hi, I can't upload a signature image. I'm on Windows 8. I've tried Firefox 46 and Chrome 50. I...

    1 Agent Answer 0 Community Answers Jun 03, 2016 02:39AM CDT
  • document is being changed once saved

    Every time I fill in my fields and go to save the document, it automatically changes my state field and countr...

    1 Agent Answer 0 Community Answers May 23, 2016 11:50AM CDT
  • DOCHUB IS BLANK

    When I try to open a document from Google Drive, nothing happens. No spinning wheel, just nothing...a white sc...

    2 Agent Answers 1 Community Answer May 20, 2016 05:06PM CDT
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