DocHub Support

Issues, Bugs & Troubleshooting

  • Document Undefined?

    Whenever I try to edit one of my pdf's that I saved to Dochub, there keeps popping up a red error message...

    1 Agent Answer 0 Community Answers Jan 11, 2016 12:47PM CST
  • How do I delete a document?

    It seems like it should be a silly question! I have 11 documents. Some are intermediate-stage edits that I...

    1 Agent Answer 1 Community Answer Jan 06, 2016 08:44AM CST
  • PDFs will not display

    Dochub will not display any pdfs of any size in browser for editing (this happens in chrome and firefox). It j...

    1 Agent Answer 0 Community Answers Jan 04, 2016 09:27AM CST
  • loading hangs

    documents will attempt to load on site and the indicator just continues, without resolving a display of any of...

    1 Agent Answer 0 Community Answers Dec 29, 2015 05:54PM CST
  • RE: Signature

    When I try to get a signature on a doc, I email it, it gets to the appropriate party, but when they open it, i...

    1 Agent Answer 0 Community Answers Dec 07, 2015 09:59AM CST
  • Email for signatures

    Does the signature request attach pdf, both emails, sent and finalized? I received a pdf attachment, email is ...

    1 Agent Answer 0 Community Answers Dec 07, 2015 08:06AM CST
  • pdf sent for signature does not display second page when sent for sign...

    me - chrome client - IE created pdf copy from template to send for input and signature. First page show bu...

    0 Community Answers Dec 01, 2015 10:14AM CST
  • Why does the info in turn sideways

    the form looks completely normal until we finalize it and them the infomation filled in turns sideways, the si...

    1 Agent Answer 1 Community Answer Nov 25, 2015 09:55AM CST
  • Sign Request - signature rotated

    I sent a sign request and everything looked ok from the signer's view, but once the signer clicked finali...

    1 Agent Answer 0 Community Answers Nov 24, 2015 04:43PM CST
  • doesn't email doc

    I used your program twice successfully, and the next time, even though I got confirmation: your doc was succes...

    1 Agent Answer 0 Community Answers Nov 23, 2015 05:55PM CST
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