DocHub Support

Issues, Bugs & Troubleshooting

  • "oops" erroe message when attempting to email as attachment

    I have used dochub to email contracts for work many times but today an error occurred when I tried to email a ...

    3 Agent Answers 4 Community Answers Jan 24, 2016 08:42AM CST
  • old way of doing things

    How do I get back the way it was in manage fields? It no longer has signature, initial, date, etc?

    1 Agent Answer 0 Community Answers Jan 21, 2016 06:17PM CST
  • Template fill a copy doesn't load

    Hi guys, Anytime me or my staff try to "fill a copy" of a template it doesn't load. Happens ...

    1 Agent Answer 0 Community Answers Jan 19, 2016 08:05PM CST
  • signature

    every time I try to upload my signature (in any format) it does not work. I hit sign, create signature, uploa...

    1 Agent Answer 0 Community Answers Jan 14, 2016 10:02AM CST
  • Document Undefined?

    Whenever I try to edit one of my pdf's that I saved to Dochub, there keeps popping up a red error message...

    1 Agent Answer 0 Community Answers Jan 11, 2016 12:47PM CST
  • How do I delete a document?

    It seems like it should be a silly question! I have 11 documents. Some are intermediate-stage edits that I...

    1 Agent Answer 1 Community Answer Jan 06, 2016 08:44AM CST
  • PDFs will not display

    Dochub will not display any pdfs of any size in browser for editing (this happens in chrome and firefox). It j...

    1 Agent Answer 0 Community Answers Jan 04, 2016 09:27AM CST
  • loading hangs

    documents will attempt to load on site and the indicator just continues, without resolving a display of any of...

    1 Agent Answer 0 Community Answers Dec 29, 2015 05:54PM CST
  • RE: Signature

    When I try to get a signature on a doc, I email it, it gets to the appropriate party, but when they open it, i...

    1 Agent Answer 0 Community Answers Dec 07, 2015 09:59AM CST
  • Email for signatures

    Does the signature request attach pdf, both emails, sent and finalized? I received a pdf attachment, email is ...

    1 Agent Answer 0 Community Answers Dec 07, 2015 08:06AM CST
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