DocHub Support

How do I change the email address associated with my DocHub account?

Last Updated: Jan 12, 2018 11:51AM CST

If you'd like to change the email address associated with your DocHub account or add an additional email address to be able to alternate and choose between the two, you can do so in your Account Settings. When you have more than one email added to your account, you can designate which one is the Primary email (the one that will receive all account-related notifications such as finalized or incoming sign requests, shared documents, receipts, etc. and the one that is set as the Reply-To address when sending documents for e-signatures or as an email attachment or share link

Just go to https://dochub.com/settings/account
, and you'll see an Add field where you can enter a new email address and click Add which will send a confirmation email to that address with a link to verify that you own the email address. Once you click on the verify link in the confirmation email, the new address is officially added as a secondary email address for your DocHub account. 

NOTE: For any new email that you want to add to an account, it can't be associated with another active DocHub account, so if you did already create a DocHub account with that email address, you'll receive an error when you try to Add it. In this situation, 
you need to delete that other account in its own Account Settings while logged in with that email address before you can add it to another DocHub account, but before deleting the DocHub account for it, be sure to download and save any documents you want to keep since those PDFs won't carry over to the account where you are adding the email as a secondary or new Primary email. The article below explains the many different ways to download and save your PDFs in DocHub:

How do I share or download my edited PDF?


Once the email is added to your account and confirmed (verified), the verify link in the confirmation email will take you back to your Account Settings page where you can set the new address as the Primary email by clicking on the button to 'Set as primary' to the right of the email address in the list.

​You can only add one additional email address to any DocHub account. If you need to add a new email address and already have a secondary email that's been added, you must delete the other secondary email address in order to free up the slot and add a new one. 
support@macroplant.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete