DocHub Support

How do I change the email address associated with my DocHub account?

Last Updated: Jul 18, 2018 04:16PM CDT

If you'd like to change the email address associated with your DocHub account or add an additional email address to be able to alternate and choose between the two, you can do so in your Account Settings. Once you have more than one email added to your account, you can designate which one is the Primary email where you'll receive all account-related email notifications about sign requests, shared documents, and Pro billing, and it's also the that gets set as the Reply-To address when you send documents for e-signatures or as an email attachment or share link. Each DocHub account can have up to one alternate email added. 

Just go to
, and you'll see an Add field where you can enter a new email address and click Add which will send a confirmation email to that address with a link to verify that you own the email address. Once you click on the verify link in the confirmation email, the new address is officially added as a secondary email address for your DocHub account. 

NOTE: For any new email that you want to add to an account, it can't be associated with another active DocHub account, so if you did already create a DocHub account with that email address, you'll receive an error when you try to Add it. In this situation, 
you need to delete that other account in its own Account Settings while logged in with that email address before you can add it to another DocHub account, but before deleting the DocHub account for it, be sure to download and save any documents you want to keep since those PDFs won't carry over to the account where you are adding the email as a secondary or new Primary email. The article below explains the many different ways to download and save your PDFs in DocHub:

How do I share or download my edited PDF?

Once the email is added to your account and confirmed (verified), the verify link in the confirmation email will take you back to your Account Settings page where you can set the new address as the Primary email by clicking on the button to 'Set as primary' to the right of the email address in the list.

​You can only add one additional email address to any DocHub account. If you need to add a new email address and already have a secondary email that's been added, you'd need to delete one of the existing email addresses in order to free up a slot and add a new one.
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