DocHub Support

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

DOCHUB NO LOADING OR WORKING

ALDEN CHEATHAM Aug 31, 2017 12:23PM CDT

When I go to the DocHub page on google chrome, different browsers, and through the chrome app the page loads as a blank page.

Up 0 rated Down
Mike Aug 31, 2017 12:25PM CDT Macroplant Agent

We are currently investigating reports about DocHub not loading for some users and will have the issued resolved very, very soon.

I will post again as soon as DocHub is fully restored for all users.

Up 0 rated Down
Mike Aug 31, 2017 12:36PM CDT Macroplant Agent

UPDATE: ISSUE RESOLVED. DocHub should be back online for everyone now. If anyone still can’t load DocHub, please first try refreshing the page and/or using a different web browser, and if it still won’t load, let us know which page you do see when going to https://dochub.com.

Up 0 rated Down
Joshua Futrell Aug 31, 2017 01:12PM CDT
When I try to go to the site it says sorry it's not you its us. No page will load no docs will load
Up 0 rated Down
Connie Aug 31, 2017 01:14PM CDT
I still get the Error 500 when I try to open my document.
Up 0 rated Down
Nicole Aug 31, 2017 01:14PM CDT
Have tried accessing Dochub.com on Chrome and Internet Explorer. I only receive a Error 500 saying Sorry...It's not you, it's us.

Please advise. Thank You.
Up 0 rated Down
bob jack Aug 31, 2017 01:14PM CDT
Hi it doesn't work for us. We are using a crome browser error message 500 "Sorry its not you its us"

Thank you

Up 0 rated Down
Bill Wraith Aug 31, 2017 01:14PM CDT
Getting a 500 "sorry it's not you, it's us" page.
Up 0 rated Down
Lorna Aug 31, 2017 01:14PM CDT
I'm still getting the It's not you, it's us 500 message. In Chrome and Edge. Was using it an hour ago, now nothing clears it up. Refresh, close/reopen browser. Can't access https://dochub.com, getting same message. Please help.
Up 1 rated Down
Mike Aug 31, 2017 01:14PM CDT Macroplant Agent

We are now investigating DocHub being down again for some users and will have it resolved ASAP. It was back up and working but then a new server issue caused it to go down again.

Up 0 rated Down
Mike Aug 31, 2017 01:20PM CDT Macroplant Agent

2ND UPDATE: ISSUE RESOLVED

A page refresh should load DocHub and restore full access for anyone getting a 500 or other error page.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@macroplant.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=3112