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cannot access dochub when viewing PDF files on google drive

Bill Mar 18, 2018 03:59PM CDT

for the last two years, I was able to access dochub at the top of my PDF files in my google chrome drive. all of a sudden when I try to use doc hub I get this:

Please authenticate via the Google Popup

then there is a "sign in with google" button, I click on it and get this:

idpiframe_initialization_failed
Click the sign in button above to sign in, but the sign in button is gone and the link is dead.

Help!

Up 0 rated Down
Mike Mar 20, 2018 05:08PM CDT Macroplant Agent

Do you possibly have your popup blocker on in Chrome? if so, please try disabling the popup blocker and then try again. Here’s an article with instructions for how to disable it and/or how to allow certain websites (you can add a rule to allow DocHub popups for login), and we are planning on pushing an update soon where the popup blocker settings won’t affect logging in from Google:

https://support.google.com/chrome/answer/95472

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