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ESign documents not sending

Daniel Madison Dec 27, 2018 11:29AM CST

I have used DocHub for a year or longer and have never had any trouble sending documents for signature. We loaded a new user within the last week and paid for a years worth of service for both users. Now when I send a document for signature the signer is not receiving the request and document, and I'm not receiving the sign request confirmation showing we initiated the doc. Any help?

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Mike Dec 27, 2018 12:29PM CST Macroplant Agent

Our development team is currently investigating the issue you’ve reported as a top priority, and we’ll be releasing an update to fix it as soon as possible.

We appreciate your patience and apologize for any inconvenience.

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Mike Jan 09, 2019 10:00AM CST Macroplant Agent

Our developers fixed this issue with sign request notification emails, so if you haven’t already, please verify by sending or finalizing a sign request or emailing a reminder to a signer.

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