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docs not sending

Robert Williamson Jan 02, 2019 01:05PM CST

I've tried to send multiple emails for signatures, and they are not being received by the signer. We have tried multiple email addresses, and they are not in the signer's spam folders. I also get a very long error message when I use the "send a reminder" function, although the log says the reminder was sent.

No emails are received, including when I finalize a document myself.

This form will not allow me to post the entire error message, but here is the start:

Error
<!DOCTYPE html> <html> <head> <title>Something went wrong | DocHub</title> <!-- Latest compiled and minified CSS --> <link href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.5/css/bootstrap.min.css" rel="stylesheet"> <!-- Jquery --> <script src="https://ajax.googleapis.com/ajax/libs/jquery/2.1.4/jquery.min.js"></script> <!-- Latest compiled and minified JavaScript --> <script src="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.5/js/bootstrap.min.js"></script> <!-- GA TRACKING CODE --> <script> (function(i, s, o, g, r, a, m) { i['GoogleAnalyticsObject'] = r; i[r] = i[r] || function() { (i[r].q = i[r].q || []).push(arguments) }, i[r].l = 1 * new Date(); a = s.createElement(o), m = s.getElementsByTagName(o)[0]; a.async = 1; a.src = g; m.parentNode.insertBefore(a, m) })(window, document, 'script', '//www.google-analytics.com/analytics.js', 'ga'); ga('create', 'UA-6088184-14', 'auto'); ga('require', 'displayfeatures'); ga('send', 'pageview'); </script> </head> <body class="dh-body"> <div class="navbar navbar-default navbar-fixed-top" role="navigation"> <div class="container"> <div class="navbar-header pull-left"> <a class="navbar-brand" href="/"> <svg height="35" style="width:100px; margin: -7px;" version="1.1" viewBox="0 0 911 314" width="100" xmlns="http://www.w3.org/2000/svg"> <title>DocHub</title> <desc>DocHub Logo</desc> <g fill-rule="evenodd" fill="none" stroke-width="1" stroke="none"> <g transform="translate(2.000000, 2.000000)">

Up 0 rated Down
Mike Jan 02, 2019 02:27PM CST Macroplant Agent

We will be pushing an update to fix this issue very soon. It’s currently our top priority.

Up 0 rated Down
Mike Jan 03, 2019 04:31PM CST Macroplant Agent

This issue should now be fully resolved, so please try emailing a reminder to a signer, and if it’s still an issue, you should try refreshing the page and try again.

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